Privacy Policy

1. Introduction

Samek-Mary International Ltd ("we," "us," or "our") operates the Export Logistics Management System (ELMS) and the public marketing website at this domain. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our logistics management platform.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms herein, please do not access the service.

2. Information We Collect

2.1 Personal Information You Disclose

We collect personal information that you voluntarily provide to us when registering for an account, requesting services, contacting us, or otherwise interacting with the platform. This may include:

• Name, email address, phone number, and physical address.
• Company name and business registration information.
• Government-issued identification where required for customs, shipping, or compliance purposes.
• Financial information needed to process payments and invoices.

2.2 Information Collected Automatically

When you visit our website or use the platform, we automatically collect certain information, including:

• IP address, browser type, device type, and operating system.
• Pages visited, time spent on pages, click patterns, and referring URLs.
• Approximate geolocation derived from your IP address.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate, maintain, and improve the platform and our services.
• To process and fulfill your logistics, shipping, and customs requests.
• To communicate with you about your account, transactions, and service updates.
• To send you administrative information such as security notifications.
• To comply with applicable legal, regulatory, and customs obligations.
• To detect, prevent, and address fraud, security issues, or abuse.

4. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers that perform services on our behalf (e.g., shipping carriers, customs brokers, payment processors).
• Regulatory authorities where required by law, including customs authorities and government agencies.
• Business partners with whom we coordinate shipments, but only the information necessary to fulfil the shipment.
• Law enforcement in response to a valid subpoena, court order, or similar legal process.

5. Cookies and Local Storage

We use cookies, local storage, and similar technologies to operate the platform, remember your preferences, and analyse usage. You can control cookies through your browser settings, but disabling them may affect platform functionality.

6. Data Security

We implement reasonable technical and organisational safeguards to protect your information. These include encryption in transit (HTTPS/TLS), hashed passwords, role-based access controls, periodic database backups, and audit logging of sensitive operations. No method of transmission or storage, however, is 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations (including customs and tax record-keeping), resolve disputes, and enforce our agreements. Operational records related to shipments, contracts, and payments are typically retained for seven (7) years to satisfy regulatory requirements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to our legal retention obligations.
• Object to or restrict certain processing activities.
• Request portability of your data in a machine-readable format.

To exercise these rights, contact us at [email protected].

9. International Data Transfers

Because we provide international logistics services, your information may be transferred to and processed in countries other than your own. We take steps to ensure that such transfers are performed in a manner consistent with applicable data-protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the policy was most recently revised. Material changes will be communicated through the platform or by email where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Samek-Mary International Ltd
Apapa, Lagos, Nigeria
[email protected]
+2348130577998